Travel fee outside Lexington, KY is $0.75 per mile
We understand things in life happen! If you need to cancel an appointment for any reason, please do so with at least 24 hours notice of appointment, no exceptions please.
We value the time of all our clients and our’s as well. If you need to cancel after 24 hours notice, we will need to charge a fee of $30. We will send this invoice by email and payment must be made within 15 days of appointment date. We appreciate our faithful clients, if you should decide to reschedule the appointment, a $15 credit will be applied to the applicable service.
Failure to show up to scheduled appointment will result in the charge of a $50 fee and is non-refundable.
Why this Policy?
When you schedule an appointment I schedule a block of time to serve you. This affects how many clients I am able to serve at any time. I often have to prepare for the appointment and plan my day accordingly to make sure I am on time. We respect your time just as much as we hope you respect ours.
Appointments will begin on time and end by scheduled time. I promise to honor our appointments and be on time as well.
Please, cash only for first time consultations or estimates.
For other services I accept cash or check in person or check by mail.
Upon request, invoices may be paid through Square, an online payment provider. A 3% processing fee will be added on to the invoice.
Cost of any materials must be made in advance.
Late Payment or Bad Check Policy
We will let you know when we have received mailed payments. We must follow a strict payment policy. We hope these circumstances never arise, but we must implement this policy as a business.
A 10% fee of the invoice’s total will be added for any payments received past the due date. There is an additional $15 fee for every 15 days of payment past due.
There is a $30 fee on checks declined by the bank. This includes the bank charges us for the declined check. Any applicable late fees will be added if payment received past original due date.